Accessibility Statement 

 

 

Service Description 

 

This website provides a range of products and services to consumers. It offers a diverse selection of footwear, apparel, and accessories for purchase and delivery. Additionally, the website provides customization services for select products, allowing consumers to personalize their items. Users can also access various digital features, including size guides, product recommendations, and membership benefits such as exclusive products and promotions. Converse is committed to ensuring that Converse.com is designed to be accessible, ensuring that all consumers, including those with disabilities, can navigate and use the website effectively.    

 

Converse.com offers consumers the ability to browse, purchase, and receive products, including footwear, apparel, and accessories. The website allows users to search for products based on category, size, color, and needs. Consumers can create an account to track orders, save preferences, and access exclusive Converse.com benefits. Purchases are processed through a secure checkout system with multiple payment options. Orders are shipped based on the selected delivery method, with standard, express, and next-day shipping available in certain regions. Returns and exchanges can be initiated through the website within the specified return period, ensuring a seamless shopping experience. The website is designed with accessibility in mind, including screen reader compatibility, keyboard navigation, and alternative text for images. Consumer support is available via multiple channels to assist users with inquiries regarding products and orders.  

 

 

Website Accessibility 

 

Converse is committed to ensuring that Converse.com is designed to comply with the EN 301 549 v.3.2.1 standard, aligning closely with WCAG 2.1 AA guidelines to support accessibility for users with disabilities. The website enables zooming up to 200%, keyboard navigation, screen reader use, and speech recognition software across multiple browsers and devices, including Windows, macOS, iOS, and Android. Converse conducts annual manual audits involving individuals with disabilities, alongside automated accessibility testing through tools like Google Lighthouse. Audit results are tracked in Jira, where issues are triaged and prioritized based on impact. Accessibility improvements focus on keyboard navigation, screen readers, color contrast, input forms, and error messaging. Converse also integrates usability studies and employs people with disabilities to ensure continuous feedback and improvement.

 

 

Preparation of this statement 

 

This statement, prepared on May 1, 2025, is based on a comprehensive review of a representative sample of web pages by an IAAP-certified accessibility expert, utilizing a blend of manual and automated testing to assess compliance and usability. 

 

 

Feedback 

 

We welcome your feedback on the accessibility of Converse.com. Please let us know if you encounter accessibility barriers:

 

Email: converse.accessibility@converse.com