Accessibility Statement
Service Description
This website provides a range of products and services to consumers. It offers a diverse selection of footwear, apparel, and accessories for purchase and delivery. Additionally, the website provides customization services for select products, allowing customers to personalize their items. Users can also access various digital features, including size guides, product recommendations, and membership benefits such as exclusive products and promotions. Converse.com is designed to be accessible, ensuring that all consumers, including those with disabilities, can navigate and use the website effectively.
Converse.com offers consumers the ability to browse, purchase, and receive products, including footwear, apparel, and accessories. The website allows users to search for products based on category, size, color, and needs. Customers can create an account to track orders, save preferences, and access exclusive Converse.com benefits. Purchases are processed through a secure checkout system with multiple payment options. Orders are shipped based on the selected delivery method, with standard, express, and next-day shipping available in certain regions. Returns and exchanges can be initiated through the website within the specified return period, ensuring a seamless shopping experience. The website is designed with accessibility in mind, including screen reader compatibility, keyboard navigation, and alternative text for images. Customer support is available via multiple channels, including phone, and email , to assist users with inquiries regarding products, orders, and accessibility features.
Website Accessibility
This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.1. You should be able to:
• Zoom up to 200% without problems
• Navigate most of the website using just a keyboard
• Navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)
• Use multiple browsers including Chrome, Mozilla, Edge), in their latest version, as well as on cellular phones.
• Enlarge site displays by simultaneously pressing the “Ctrl" and "+” keys (Control and Plus) and reduce the display size by pressing “Ctrl" and "(Control and Minus) simultaneously.
Converse.com is designed to be compatible with the following assistive technologies:
• Windows 10 Chrome w/ NVDA
• iPhone 12 iOS 16 Safari w/ VO
• macOS 13 Chrome & Safari w/ VO
• Galaxy S21 Android 11 Chrome w/ Talkback
• Keyboards w/ Chrome & Safari
• Screen magnifiers w/ Chrome & Safari
Audits and Internal Feedback
At Converse, we leverage both automated accessibility testing and manual audits which include people with disabilities. We conduct annual manual re-audits on consumer-facing technologies aligned to WCAG 2.1 AA using screen readers, screen magnifiers, keyboards, and more assistive technologies. We file the results of those audits in Jira, our issue-tracking software, and triage issues with engineering and product teams. We have also integrated Google Lighthouse in our development pipeline on Converse.com to ensure we have consistent monitoring and display those results on an internal dashboard.
Additionally, we regularly conduct usability studies with people with disabilities and employ people with disabilities on staff to ensure we’re taking qualitative feedback from people with disabilities .
Technical Remediation
By leveraging audits and user feedback, we ensure that we work on relevant issues aligned to WCAG 2.1 AA. Any relevant issues go through a process of prioritization, categorization, and technical triage. We give highest priority to issues that may have the highest reach and impact on people with disabilities. In general, we focus on resolving issues associated with but not limited to:
• Keyboard, tab navigation, and focus management
• VoiceOver, TalkBack, JAWS, NVDA, and Dragon Naturally Speaking
• Screen magnification
• Use of color and color contrast
• Error messaging and input forms
Process Integration
Beyond remediation, at Converse we work to ensure that accessibility is integrated to process within digital. We integrate with product, design, and engineering teams to ensure they incorporate accessibility and WCAG standards into new feature work to ensure we release compliant code. We also work with procurement teams to include accessibility criteria in supplier selection. Preparation of this statement
This statement was prepared on 1 May 2025.
The statement is based on a review of a representative sample of web pages by an IAAP -qualified accessibility expert, using a combination of manual and automated testing.
Feedback
We welcome your feedback on the accessibility of Converse.com. Please let us know if you encounter accessibility barriers:
Email: converse.accessibility@converse.com