Accessibility Statement
Service Description
Converse.com is dedicated to enhancing accessibility by maximizing the usability of its services for persons with disabilities. This includes using accessible products in service provision and offering clear information about functionality, product integration, and accessibility features. Information is available through multiple sensory channels, presented in a perceivable and understandable manner, and provided in text formats that support alternative assistive formats. Converse.com is designed to be perceivable, operable, understandable, and robust. Additionally, support services such as help desk provide communication options that are accessible.
Converse.com provides a range of products and services, including footwear, apparel, and accessories, along with customization options for select products. The website offers digital features such as size guides, product recommendations, and exclusive membership benefits. Customers can browse, purchase, and receive products using the search and checkout system, with multiple payment and shipping options available. Returns and exchanges can be processed online within the designated period. Converse.com is developed with accessibility in mind, incorporating screen reader compatibility, keyboard navigation, and alternative text for images. Customer support is available through multiple channels to assist with inquiries, creating a more inclusive shopping experience for all users.
Website Accessibility
At Converse, we’re committed to designing digital experiences that welcome every user, and that includes striving to enhance the accessibility of Converse.com in compliance with the EN 301 549 v.3.2.1 standard, aligning closely with WCAG 2.1 AA guidelines. As part of our dedication to inclusive design, our e-commerce services are built to be perceivable, operable, understandable, and robust for all users. This means we provide information in multiple formats that support different sensory needs, offer alternative text for non-text content, and use flexible visual layouts with adjustable contrast, spacing, and font sizing. Converse.com enables zooming up to 200%, keyboard navigation, screen reader use, speech recognition software across multiple browsers and devices, including Windows, macOS, iOS, and Android. Our websites are designed to work seamlessly with assistive technologies, and we make sure personal identification and secure payment features are accessible at every step. We also strive to make sure that our customer support channels communicate clearly and effectively with all users.
Converse conducts annual manual audits involving individuals with disabilities, alongside automated accessibility testing through tools like Google Lighthouse. Audit results are tracked in Jira, where issues are triaged and prioritized based on impact. Accessibility improvements focus on keyboard navigation, screen readers, color contrast, input forms, and error messaging. Converse also integrates usability studies and employs people with disabilities to support continuous feedback and improvement.
Preparation of This Statement
This statement, prepared on May 21, 2025, is based on a comprehensive review of a representative sample of web pages by an IAAP-certified accessibility expert, utilizing a blend of manual and automated testing to assess compliance and usability.
Feedback
We welcome your feedback on the accessibility of Converse.com. Please let us know if you encounter accessibility barriers:
Email: converse.accessibility@converse.com