My Converse Account
I forgot my password / my password doesn't work
What are the birthday promo terms and conditions?
How do I modify my profile settings?
What does Converse do with my information?
How do I sign up?
To register on Converse.com, click here. Complete the form by filling in all required fields. Registering for a Converse.com account is free and offers exclusive benefits for personalized services, such as Express Checkout and access to seasonal promotions and discounts.
If you only want to subscribe for a newsletter, click here.
To qualify for the Welcome Promo:
• Sign up to Converse.com as a Converse Member (with marketing contactable option activated).
• You will receive 20% off your first eligible order automatically applied at checkout when you enter your unique promo code provided to your email or show in stores the barcode received in your e-mail.
• Only Converse contactables who receive an email are eligible for this promotion.
Eligibility
• Offer is valid for thirty (30) calendar days from the date you receive the email communicating the promo code applicable to this promo.
• Redeemable in Converse.com in the following countries: Belgium, Germany, France, Italy, Netherlands, Spain, and United Kingdom.
• Redeemable in Converse Stores in Germany, France, Italy, Netherlands, Spain and United Kingdom.
• Can only be used for products found on converse.com and/or Converse stores in the abovementioned countries.
• Cannot be used for multiple purchases.
• Maximum of 10 products per order.
• Excludes all personalized (Converse by You) products.
• Excludes "Limited edition" launch products for the first 48 hours after launch.
• Excludes markdown products.
• Not valid in combination with other discount coupons, promotions, or special offers, including Student discount, and Employee discount.
I forgot my password / my password doesn't work
Select the Forgot Password link, which is located under the Password box. Enter your email address into the Password Reset box and click Send. An email will be sent to your email address, which will include instructions on resetting your password.
BIRTHDAY PROMO TERMS AND CONDITIONS
To qualify for the Birthday Promo:
• Sign up to Converse.com as a Member.
• Register your birthday date in your Converse Member Account settings ("Date of Birth").
• Only selected Converse Members who receive an email are eligible for this promotion.
• You will receive 25% off your eligible purchase (maximum 10 products per purchase).
Eligibility
• Offer is valid for thirty (30) calendar days from the date you receive the email communicating this promotion and the applicable promocode.
• Your birthday is defined as the day on which your birthday is registered in your Converse Member Account settings.
• To be eligible, you must have joined us as a Converse Member 10 days prior to your birthday month, and registered as marketing contactable .
• Redeemable only on Converse.com in the following countries: Belgium, Germany, France, Italy, Netherlands, Spain, and United Kingdom.
• Redeemable in Converse Stores in Germany, France, Italy, Netherlands, Spain and United Kingdom.
• Only one order can be placed with the promo code.
• Maximum of 10 products per order.
• Excludes all personalized (Converse by You) products.
• Excludes "Limited edition" launch products for the first 48 hours after launch.
• Excludes all products on markdown.
• Not valid in combination with other discount coupons, promotions, or special offers, including Student discount, and Employee discount.
CONVERSE PROMOTIONAL TERMS AND CONDITIONS
1) Converse Netherlands, B.V. with at registered address at Colosseum 1, 1213 NL Hilversum, Netherlands, referred to in these Promotional Code Terms and Conditions as "Converse", is responsible for this Promotion.
2) These Promotional Terms and Conditions govern your use of the Promotional Codes.
3) The instructions on how you can benefit from this Promotion are included in the communication to you notifying you of the Promotional Code (for example, in an email to you or in our other marketing channels). Promotional Codes are only valid for a limited period of time as specified in the communication to you and they cannot be used outside that time period.
4) These Promotion Terms and Conditions are additional to the Converse Terms of Sale that will also apply to your purchase and use of any Converse products. You can navigate to the footer at the bottom of this page to access Converse’s Terms of Sale. However, if you are located in Bulgaria, Croatia, Norway, Romania, Slovakia, or Switzerland, Israel, Türkiye, Australia, Canada, or South Africa, these Terms of Sale are applicable to your purchase and use of any Converse products instead. This Promotion may not be valid in every country aforementioned, please check the eligibility section for details.
5) The Promotional Codes are only redeemable online on Converse.com accessible from your place of residence, or in the countries expressly indicated in the "Eligibility" section of the specific Promo Terms and Conditions.
6) To apply a Promo Code, you must enter it prior to completing the order of the Converse product where specified during the online checkout process. Promotional Codes cannot be applied to previously placed orders of CONVERSE products.
7) This Promotion is not valid on excluded products included in the "Eligibility" section of this Promo Terms and Conditions.
8) Promotional Codes can only be used by you and are non-transferable to another person. Where specified, a Promotional Code may be used for more than one order of Converse products up to the maximum purchase price provided under that Promotional Code.
9) Promotional Codes are not for resale, have no cash value and no cash or credit alternative will be offered for them. You cannot use more than one Promotional Code to purchase a product but if you buy more than one product in the same purchase, you can use a different Promotional Code for each product. In this case, you will not be able to choose which Promotional Code applies to which product since, between multiple applicable promos, the most beneficial one for you will apply automatically. Promotional Codes cannot be used in combination with any other discount vouchers, or special offers.
10) If you return any Converse products purchased with a Promotional Code on Converse.com, you will receive a refund of the discounted price you paid for that returned item to your original form of payment. In the event of part of the order being returned, the monetary value returned will be the value of the item(s) at the time of the transaction (the discounted price of such item). The promotional discount will not be applied to replacement items. If the Promotional Code is multi-use, and if the offer is still valid at the time of making a return, you may place a new order using the original Promotional Code. Single-use Promotional Codes which have already been used cannot be used again for a new purchase even if the first purchase is returned. For practical information on how to return items and for refund timelines, please see the return instructions.
11) All orders of Converse products placed using a Promotion are subject to the availability of that Converse product.
12) To the extent permissible by the applicable law, Converse shall not be liable for any loss or damage resulting from the loss, theft or misuse of your Promotion.
If there are serious grounds beyond Converse´s control, Converse may withdraw or amend the Promotion if it has a valid reason (e.g., in the case of widespread fraud or illegal activity).
13) For information about how Converse processes your personal data and your rights, please see Converse´s Privacy Policy. You can navigate to the footer at the bottom of this page to access Converse´s Privacy Policy.
14) If you have any questions about the Promotion or these terms, please contact us.
For practical information on how to return items and for refund timelines, please see the return instructions.
15) These Promotional Code Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction of the Netherlands. However, these Promotional Code Terms and Conditions will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence, and if you do not live in the Netherlands, you will be able to bring a claim in the courts of your country of residence under the applicable laws of your country of residence.
How do I modify my profile settings?
Log in and click on the Account Settings option. Select the tab Profile, Addresses or Subscriptions to modify these specific sections. After you make you changes, click Save to save your new settings.
Converse.com registrants can unsubscribe from Converse.com communications or even delete their account. To delete your account, go to the Profile tab and at the bottom right, click the link Delete Your Account.
What does Converse do with my information?
When you visit the European Converse.com sites, we obtain personal information which you knowingly disclose to us. We request information when you make purchases ( which may include name, address, telephone number, email address, gender or credit card information), when you request to receive communications or when you register/sign up for a Converse.com account.
If you sign up for a Converse.com account and you expressly opt-in to receive personalized communications by email or sms, we will use your personal information to create a user profile. In this context we may combine the info you give us online with other information from Converse, transactions and communications collected or processed by any Converse Group Company. This may include data from the website, from, physical Converse stores, on- and offline events, on- and offline contests or online marketing. Once you have registered a Converse.com account, the personal information actively submitted by you on a Converse website will be registered in the central Converse database in the USA.
In addition, like many websites when you surf or browse the Converse.com website we use cookies and pixel tags to enhance your website experience and to collect aggregate traffic information for trends and statistics. For more info, please see the cookies policy.
Finally, if you publicly post about Converse or communicate directly with Converse on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customer services requests you may have and to monitor and influence public opinion about Converse. We will not combine such personal data with data from other Converse databases.