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SheerID Student Verification FAQ
How do I get verified?
If not instantly verified, SheerID will
compare the information provided in the uploaded document(s) against the
information entered in the verification form. To ensure a speedy and successful
verification, please pay attention to how you enter your information on the
form so that it will match what is seen on the document(s). For example, enter
your first and last name on the form as it appears on your school document(s).
What kind of document(s) do I upload if
You’ll need to upload school-issued
documentation that shows your:
● First name
● Last name
● School name
● Date showing current enrollment
Please note that we will be reviewing the date
of enrollment, not the print date or view date. For example, your transcript
may have been printed yesterday, but it shows that your most recent enrollment
in classes was a previous term. Future terms are also not accepted so
acceptance letters would not prove current enrollment.
I just uploaded a document. When will I
hear back with results of my request?
Documents are reviewed in the order received.
You will be contacted via email within the next 20 minutes with additional
details regarding your verification request. Please check your spam/junk folder
if you do not see an email in your inbox. The email will let you know if you’ve
been successfully verified or if additional information is needed to complete
I’m unable to type my school into the box
or select it from the drop-down list. What do I do?
If you’re unable to type your school into the
box or if your school isn’t on the drop-down list then you would not be
eligible for the offer at this time. To make sure you’re not missing your
school, please type out the full name. For example, rather than UO, type
University of Oregon.
What happens if I can't prove I'm a
This is extremely rare. Eligible US academic
institutions provide multiple forms of official documentation that we can
accept (e.g. class schedule, tuition receipt, transcript). In the event that
you cannot provide acceptable proof of current student enrollment, we will be
unable to approve you for the offer. But to repeat, if you're enrolled in an
eligible US school, you should have access to a document we can verify.
How do I know you won't sell or share my ID
This is something we take very seriously. We
only use someone's information to confirm their eligibility. We do not rent
their information. We do not sell their information. We do not store documents
or images uploaded to our system. Click
I have verification questions that aren't
covered here. Can you help me?
Yes, you can contact us through our
Information Form, or by emailing us at CustomerService@SheerID.com. Someone
from the SheerID Customer Service Team will respond as soon as they’re able.