Accessibility Statement
Service Description
Converse.com is dedicated to enhancing accessibility by maximizing the usability of its services for persons with disabilities. This includes using accessible products in service provision and offering clear information about functionality, product integration, and accessibility features. Information is available through multiple sensory channels, presented in a perceivable and understandable manner, and provided in text formats that support alternative assistive formats. Converse.com is designed to be perceivable, operable, understandable, and robust. Additionally, support services such as help desks provide communication options that are accessible.
Converse.com provides a range of products and services, including footwear, apparel, and accessories, along with customization options for select products. The website offers digital features such as size guides, product recommendations, and exclusive membership benefits. Customers can browse, purchase, and receive products using the search and checkout system, with multiple payment and shipping options available. Returns and exchanges can be processed online within the designated period. Converse.com is developed with accessibility in mind, incorporating screen reader compatibility, keyboard navigation, and alternative text for images. Customer support is available through multiple channels to assist with inquiries, creating a more inclusive shopping experience for all users.
Website Accessibility
Converse is committed to enhancing the accessibility of Converse.com and compliance with the EN 301 549 v.3.2.1 standard, aligning closely with WCAG 2.1 AA guidelines to support accessibility for users with disabilities. The website enables zooming up to 200%, keyboard navigation, screen reader use, and speech recognition software across multiple browsers and devices, including Windows, macOS, iOS, and Android. Converse conducts annual manual audits involving individuals with disabilities, alongside automated accessibility testing through tools like Google Lighthouse. Audit results are tracked in Jira, where issues are triaged and prioritized based on impact. Accessibility improvements focus on keyboard navigation, screen readers, color contrast, input forms, and error messaging. Converse also integrates usability studies and employs people with disabilities to support continuous feedback and improvement.
Compliance Status
Converse.com largely meets the Accessibility Requirements of WCAG 2.1 AA.
Audits & User Feedback
At Converse, we leverage both automated accessibility testing and manual audits which include people with disabilities. We conduct annual manual re-audits on consumer-facing technologies aligned to WCAG 2.1 AA using screen readers, screen magnifiers, keyboards, and more assistive technologies. We file the results of those audits in Jira, our issue-tracking software, and triage issues with engineering and product teams. We have also integrated Google Lighthouse in our development pipeline on Converse.com to ensure we have consistent monitoring and display those results on an internal dashboard.
Corrective technical measures
Audits and user feedback allow us to focus on the most important issues, in accordance with WCAG 2.1 AA standards. Each relevant issue undergoes a process of prioritization, categorization, and technical triage. The issues most likely to affect the experience of people with disabilities are at the top of our priorities. In general, we focus on resolving issues related to, but not limited to, the following:
• Keyboard, tab navigation and attention management
• VoiceOver, TalkBack, JAWS, NVDA and Dragon Naturally Speaking
• Screen enlargement
• Use and contrast of colors
• Error messages and forms to fill out
Preparation of this statement
This statement, prepared on May 21, 2025, is based on a comprehensive review of a representative sample of web pages by an IAAP-certified accessibility expert, utilizing a blend of manual and automated testing to assess compliance and usability.
Feedback
We welcome your feedback on the accessibility of Converse.com. Please let us know if you encounter accessibility barriers:
Email: converse.accessibility@converse.com