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  • Payments

    Available payment options

    Can I pay by invoice?

    How do I use a promo code?

     

    Gift Cards

    Gift Card Terms and Conditions

    Purchasing a Gift Card

    Redeeming a Gift Card

    Expiry

    View Balance

    Multiple Payment Methods

    Refunds

    Lost, Stolen or Damaged Gift Cards

    Converse Cancellation

    Contact Us

     

    Available payment options

    Creditcard (Visa, Mastercard, American Express)
    Paypal

     

    You can only use a credit card issued with a billing address in the country where you’re having your order shipped to. Your card must have a valid security code. Cash on delivery is not accepted.

    The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.

    Can I pay by invoice?

    Payment by invoice is not available.

    How do I use a promo code?

    Once you have chosen a product and size, simply add the product to your cart. Click on the cart to see your product and order summary. Enter your promo code and click apply. You will see your discount applied to the relevant products in your cart. Keep in mind:
    - Only one promo code can be applied
    - Some promo codes are for specific products only
    - “Limited edition” products are excluded from promo codes and discounts for the first 48hrs after launch
    - Products that are part of a “discount applied at checkout” campaign are excluded
    - The promo code must not be expired
    - Some specific products, such as Run Star Hike, are excluded from any type of promo code. You will find a call-out on the product page

    Gift Card Terms and Conditions

    By using your Converse gift card, you agree to be bound by the Terms and Conditions, so we recommend that you read them carefully. These Terms and Conditions will be governed by the law of your country/region of residence.

    PURCHASING A GIFT CARD

    Physical gift cards are available for purchase in any Converse-owned Factory Store in the following countries/regions: Austria, France, Germany, Italy, Portugal, Spain, and the United Kingdom.

    REDEEMING A GIFT CARD

    You can only redeem your gift card at a Converse Factory Store in the country where it was first purchased. You cannot redeem your gift card for any Converse.com purchases. You cannot exchange your gift card balance for cash or use the balance of the gift card to purchase another gift card. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.

    EXPIRY

    Your Converse gift card has no expiry date.

    VIEW BALANCE

    You can check your Converse gift card balance in any Converse Factory Store in the country of your initial purchase.

    MULTIPLE PAYMENT METHODS

    The total order value for products purchased in-store with a gift card includes (i) the price of the product(s), (ii) value-added tax where applicable, and (iii) delivery charges where applicable. If the order total is more than the balance on your gift card, the remaining sum must be paid for by another accepted payment method or another gift card.

    The gift card balance will immediately be reduced following purchase.

    REFUNDS FOR PURCHASES MADE WITH A GIFT CARD

    If you return a product originally purchased with a gift card, any refund due to you will be returned to the gift card used or to a new gift card where the original gift card cannot be located. If you return a product originally purchased with multiple gift cards, the total refund due will be returned to the most recently purchased gift card. If you return a product originally purchased with multiple payment methods, any refund due will first be refunded to the payment method(s) used for the original transaction (e.g. credit card, debit card, or cash) up to the original amount due to that payment method, following which the remaining balance of any refund will be transferred to the gift card used or to a new gift card where the original gift card cannot be located.

    LOST, STOLEN, OR DAMAGED GIFT CARDS

    We cannot replace your Converse gift card without proper proof of purchase if it is lost, stolen, or damaged. Converse cannot be held responsible for any balance lost on a Converse gift card as a result of theft or fraud. Please contact us for more information.

    CONVERSE CANCELLATION

    Converse reserves the right to refuse, cancel or hold for review gift cards and orders where it is deemed necessary to do so, for example for suspected fraud, cards mistakenly issued in an incorrect denomination, or for other violations of the gift card policy.

    CONTACT US FOR MORE INFORMATION

    If you require further information about these Terms and Conditions, or your use of the Converse gift card, please refer to Converse Netherlands B.V., a company incorporated under the laws of The Netherlands, with its registered address at Colosseum 1, 1213 NL, The Netherlands. Alternatively, you can contact us at helpme.europe@converse.com or +31202415768.

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