Product materials and Technology

What is a gum rubber sole?

What materials are restricted from Converse products?

How can I verify authentic Converse products?

What warranties does Converse have on its products?

What is a gum rubber sole?

The gum rubber sole is usually implemented into sports shoes developed for indoor, hardcourt sports, such as squash, badminton, and tennis. There are some advantages to a gum rubber sole:

1)  The rubber does not leave marks upon a hard court surface.

2)  The rubber heats up as you play, providing additional grip.

3)  It is Natural Rubber as opposed to synthetic and can be cured by vulcanizing.

4)  It is usually a tan or brown color.

What materials are restricted from Converse products?

A complete list can be found here:
https://about.nike.com/pages/chemistry-restricted-substances-list 

How can I verify authentic Converse products?

Converse is aware that there are counterfeit products in the market and is working to eliminate the problem. If the product was not purchased directly from Converse or an authorized Converse retailer, Converse cannot address specific questions about the product's authenticity. If you believe you purchased counterfeit or unauthentic Converse product, please contact and resolve your issue with the seller.

Note: Claims initiated through Converse will not be accepted if the product is deemed to be counterfeit. Purchasing products from unauthorized retailers, unauthorized websites or auction websites is done at your own risk. Be cauntious of websites that offer substantial discounts, early product releases, or products that are sold out elsewhere.

What warranties does Converse have on its products?

In most cases, Converse.com orders can be returned for any reason within 30 days of the delivery date. If it's been more than 30 days, you can still return your order for a full refund if the product is unused. Some restrictions apply:

* Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.

BLANK CANVAS RETURNS
Customised Converse products can be returned for any reason within 30 days. See the Blank Canvas returns process.

DEFECTIVE/FLAWED PRODUCT
Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if purchased less than two years ago. Follow the online return steps above and please include a letter with your return explaining the issue.