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  • CUSTOMISE YOUR SNEAKERS
  • Customise your sneakers

    What is Converse By You?

    What personal ID's are allowed on custom product?

    Can I cancel a Converse By You order?

    How long does it take to build and deliver a Converse By You order?

    How do I customise a sneaker on Converse.com?

    Can I return a Converse By You order?

    What shipping options are available with a Converse By You order?

     

    What is Converse By You?

    Converse allows you to express your own style by personalising select Converse products. Customise your product with a range of different colors, materials and even a Personalised ID.

    Customisable options vary by product. Converse Custom products are made to order and arrive in 3-4 weeks.

    What personal ID's are allowed on custom product?

    While we honour many Personal ID's, at times we must decline Personal ID's that may otherwise seem unobjectable.

    While designing products on Converse.com, you may find that certain Personal ID's are not allowed by receiving a message on the site that says "Sorry, the ID you entered does not fit within our guideline". When this happens, please enter a new ID.

    In other cases, your Personal ID may pass the initial on-site filter, but may be declined after manual review. In these instances, you will be notified via email.

    A Personal ID may be declined at Converse's sole discretion, including, but not limited to the following reasons: violation of a trademark or other intellectual property rights, profanity, or inappropriate slang.

    Can I cancel a Converse By You order?

    Once the order has been placed you won't be able to cancel this order.

    Converse By You products can be returned for any reason within 30 days of the delivery date. Please see the Converse By You returns policy for more details.

    How long does it take to build and deliver a Converse By You order?

    Converse Custom products are made to order and arrive in 3-4 weeks.

    How do I customise a sneaker on Converse.com?

    Converse allows you to express your own style by personalising select Converse products. Converse By You is available here

    Can I return a Converse By You order?

    Products created through Converse By You can be returned for any reason within 30 days of the delivery date. Please see the Converse returns policy for more details.

    CONVERSE BY YOU RETURN PROCESS
    All Converse By You product returns are free. Please contact us in order to provide your return label.
    After completing your return and getting your return label, prepare your parcel and send your return to us.

    Converse will process your return and refund as quickly as possible after receiving your parcel. Learn more about Converse refund time frames.

    DEFECTIVE PRODUCT
    If your Converse By You product has a material or workmanship flaw, Converse will accept your returns if the order was purchased on Converse.com less than two years ago and inspectors confirm the product contains a flaw. Please include a letter with your online return explaining the issue.

    What shipping options are available with a Converse.com Converse By You order?

    There is only 1 shipping option available for Converse By You orders. 
    Custom Product are built and shipped in the quickest fashion possible. The delivery time for Custom product is 3-4 weeks once the order is successfully processed.

     

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