Can I lose my place in line?
You will only lose your place in line if you choose to click the link to “leave the waiting room”. You keep your place in line even if your phone goes to sleep or you close the page. When you go back to the page you will see updated progress. Be sure to keep an eye on your progress because when it’s your turn you will have a limited window of time to view the collection and purchase product.
What happens when it’s my turn?
If you have the waiting room page open when it's your turn you will automatically be redirected to view and shop the collection. If you do not have the waiting room page open when it's your turn you will see a popup when you return to the waiting room page notifying you when your turn started and confirming you want to proceed to view and shop the product. As a reminder, we recommend you monitor your progress in line to prevent missing your turn.
What does it mean if the waiting room is “paused”?
When the waiting room is paused, no one is given access to view and shop the collection, and everyone will keep their place in line. We might pause the waiting room for technical reasons or to do a quick inventory check.
Am I guaranteed product once I’m in line?
No, your place in line does not guarantee product. However, you are given an equal chance as everyone to access the product once the product drops.
