Accessibility Statement 

 

 

Service Description 

 

Converse.com is dedicated to enhancing accessibility by maximizing the usability of its services for persons with disabilities. This includes using accessible products in service provision and offering clear information about functionality, product integration, and accessibility features. Information is available through multiple sensory channels, presented in a perceivable and understandable manner, and provided in text formats that support alternative assistive formats. Converse.com is designed to be perceivable, operable, understandable, and robust. Additionally, support services such as help desks provide communication options that are accessible.  

 

Converse.com provides a range of products and services, including footwear, apparel, and accessories, along with customization options for select products. The website offers digital features such as size guides, product recommendations, and exclusive membership benefits. Customers can browse, purchase, and receive products using the search and checkout system, with multiple payment and shipping options available. Returns and exchanges can be processed online within the designated period. Converse.com is developed with accessibility in mind, incorporating screen reader compatibility, keyboard navigation, and alternative text for images. Customer support is available through multiple channels to assist with inquiries, creating a more inclusive shopping experience for all users.  

 

 

Website Accessibility 

Converse is committed to ensuring that Converse.com is designed to comply with the EN 301 549 v.3.2.1 standard, aligning closely with WCAG 2.1 AA guidelines to support accessibility for users with disabilities.  

 

The website enables zooming up to 200%, keyboard navigation, screen reader use, and speech recognition software across multiple browsers and devices, including Windows, macOS, iOS, and Android. Converse conducts annual manual audits involving individuals with disabilities, alongside automated accessibility testing through tools like Google Lighthouse. Audit results are tracked in Jira, where issues are triaged and prioritized based on impact. Accessibility improvements focus on keyboard navigation, screen readers, color contrast, input forms, and error messaging. Converse also integrates usability studies and employs people with disabilities to ensure continuous feedback and improvement.

 

 

Preparation of this statement 

 

This statement, prepared on May 1, 2025, is based on a comprehensive review of a representative sample of web pages by an IAAP-certified accessibility expert, utilizing a blend of manual and automated testing to assess compliance and usability. 

 

 

Feedback 

 

We welcome your feedback on the accessibility of Converse.com. Please let us know if you encounter accessibility barriers:

 

Email: converse.accessibility@converse.com