• Returns

    How do I return?

    Return and refund lead times

    Can I exchange my order?

    Can I return if bought in store or other website?

    Can I return a customized order?

    Returns Policy


    How do I return?

    We offer 30 days free return policy, for any unworn item bought on Converse.com.

    Returns Instructions

    If you lost your return label, if it is damaged, or if you'd like to return a customized item, please contact us.

    Return and Refund lead times

    We process your return as quickly as possible. The indicated lead times are maximum timeframes and most consumers receive their refund much sooner. If you want to know more please contact us.

    Total return to refund time: up to 13 days

    Return shipping
    (Calculated from the moment the parcel is dropped off at carrier until received at our warehouse)  

    Up to 6 working days

    Refund processing

    Up to 2 working days

    Payment processing by your bank or credit card company
    (estimated time for the amount to appear on your statement)  

    Up to 5 working days


    Can I exchange my order?

    We do not exchange products bought on Converse.com. We are happy to accept your return through our returns process and you will be able to re-order at your convenience.

    Can I return if bought in store or other website?

    Please contact the retail partner or factory (outlet) store where the product was purchased and request a return or exchange.

    Can I return a customised order?

    Yes, a customized item can be returned. Please contact us and we will provide you a return label.

    Returns Policy

    Converse.com orders can be returned for any reason within 30 days of the delivery date. If the product is flawed or defective but unused, you can still return your order for a full refund if it was purchased less than two years ago. Follow the online return steps above and please include a letter with your return explaining the issue.
    Converse stands behind all its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
    Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.