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SHOP BLACK & WHITE ESSENTIALS
If you are a registered user, click here to login.
When you are logged in, go to My Account / My Orders and here you can check your order status.
Can I return if bought in store or other website?
Can I exchange my Converse.com order?
How do I return my Converse.com order?
How long does it take to process my refund?
We make returns hassle-free so that you can purchase with confidence.
When you shop on Converse.com, you have 30 days after delivery to try your products on for fit, confidently knowing you can return (some exceptions apply*) for any reason within those 30 days.
If it's been more than 30 days, you can still return your order for a full refund if the product is unworn and unwashed.
All purchases made during the festive period can be returned for 60 days after purchase date.This is applicable to all orders placed between 11th November and 21st December.
*Restrictions apply to a selection of Converse products that have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30 days.
Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Please contact the retail partner or factory (outlet) store where the product was purchased and request a return or exchange.
We do not exchange products bought on Converse.com. We are happy to accept your return through our returns process and you will be able to re-order at your convenience.
Converse.com will gladly refund any unworn merchandise bought on Converse.com.
All Converse.com orders include a return label in the box. Please follow the return instructions on the label.
1. Pack your product(s) and completed return form in box and close with tape.
2. Peel off the return label and stick it on the box.
3. Return your package to the carrier indicated on your label and keep your proof of postage.
If you lost your return label, it is damaged or if you'd like to return a Converse By You (customized) order, please Contact Us, so we can send you a return label and provide you with the instructions.
Converse will process your return and refund as quickly as possible after receiving your parcel.
Refund timeframes are calculated from the time the parcel has been sent back to us until the refund is credited back to your bank account or credit card. Your bank may require up to five additional working days to process your refund. The maximum refund time is up to fourteen working days, and in many cases much quicker.
(Calculated from the moment the parcel is dropped off at carrier until received at our warehouse)
Up to 6 working days
REFUND PROCESSING BY CONVERSE
CREDIT CARD / PAYPAL
Up to 2 working days
PAYMENT PROCESSING BY YOUR BANK / CREDIT CARD COMPANY
(estimated time for the amount to appear on your statement)
Up to 5 working days
TOTAL RETURN TO REFUND TIME
Up to 14 working days
What are shipping options and costs, and delivery times?
Will my order be delayed because of COVID-19?
How can I track my order?
My order didn't arrive or was damaged, what to do?
Where can I ship my order to?
Can an order be shipped as a gift?
*We are currently not delivering to postal codes that start with 9 (Madeira and Azore Islands).
-Delivery to PO boxes is not available.
- Longer delivery times apply for remote locations.
We're currently anticipating delays in order deliveries. Consumers shopping on Converse.com should expect products to arrive outside of standard delivery timelines depending on your local delivery service. We are doing everything we can to have your order delivered as fast as possible. If you have a question about your order please contact us.
Once your order is shipped, you will receive an email from the carrier that is handling the order for your country.
If your order didn't arrive on the expected delivery date, or if it arrived damaged, please contact us.
You can place your Converse order with both billing and shipping address within the same country. Available countries are listed in the below chart.
For example, if you're ordering to UK, make sure you are using the UK site.
Yes! You can ship an order as a gift and include a gift message, which will be printed out on a card and added to the box. In addition, if you choose to add a gift message, the invoice will be replaced by gift receipt (delivery note). At this moment, we are unable to offer gift wrapping.
Available payment options
Can I pay by invoice?
How do I use a promo code?
Gift Card Terms and Conditions
Purchasing a Gift Card
Redeeming a Gift Card
Multiple Payment Methods
Lost, Stolen or Damaged Gift Cards
You can only use a credit card issued with a billing address in the country where you’re having your order shipped to. Your card must have a valid security code. Cash on delivery is not accepted.
The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.
Payment by invoice is not available.
Once you have chosen a product and size, simply add the product to your cart. Click on the cart to see your product and order summary. Enter your promo code and click apply. You will see your discount applied to the relevant products in your cart. Keep in mind:
- Only one promo code can be applied
- Some promo codes are for specific products only
- “Limited edition” products are excluded from promo codes and discounts for the first 48hrs after launch
- Products that are part of a “discount applied at checkout” campaign are excluded
- The promo code must not be expired
- Some specific products, such as Run Star Hike, are excluded from any type of promo code. You will find a call-out on the product page
By using your Converse gift card, you agree to be bound by the Terms and Conditions, so we recommend that you read them carefully. These Terms and Conditions will be governed by the law of your country/region of residence.
Physical gift cards are available for purchase in any Converse-owned Factory Store in the following countries/regions: Austria, France, Germany, Italy, Portugal, Spain, and the United Kingdom.
You can only redeem your gift card at a Converse Factory Store in the country where it was first purchased. You cannot redeem your gift card for any Converse.com purchases. You cannot exchange your gift card balance for cash or use the balance of the gift card to purchase another gift card.
Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash.
Your Converse gift card has no expiry date.
You can check your Converse gift card balance in any Converse Factory Store in the country of your initial purchase.
The total order value for products purchased in-store with a gift card includes (i) the price of the product(s), (ii) value-added tax where applicable, and (iii) delivery charges where applicable. If the order total is more than the balance on your gift card, the remaining sum must be paid for by another accepted payment method or another gift card.
The gift card balance will immediately be reduced following purchase.
If you return a product originally purchased with a gift card, any refund due to you will be returned to the gift card used or to a new gift card where the original gift card cannot be located. If you return a product originally purchased with multiple gift cards, the total refund due will be returned to the most recently purchased gift card. If you return a product originally purchased with multiple payment methods, any refund due will first be refunded to the payment method(s) used for the original transaction (e.g. credit card, debit card, or cash) up to the original amount due to that payment method, following which the remaining balance of any refund will be transferred to the gift card used or to a new gift card where the original gift card cannot be located.
We cannot replace your Converse gift card without proper proof of purchase if it is lost, stolen, or damaged. Converse cannot be held responsible for any balance lost on a Converse gift card as a result of theft or fraud. Please contact us for more information.
Converse reserves the right to refuse, cancel or hold for review gift cards and orders where it is deemed necessary to do so, for example for suspected fraud, cards mistakenly issued in an incorrect denomination, or for other violations of the gift card policy.
If you require further information about these Terms and Conditions, or your use of the Converse gift card, please refer to Converse Netherlands B.V., a company incorporated under the laws of The Netherlands, with its registered address at Colosseum 1, 1213 NL, The Netherlands. Alternatively, you can contact us at firstname.lastname@example.org or +31202415768.
How do I sign up?
I forgot my password / my password doesn't work
How do I modify my profile settings?
What does Converse do with my information?
To register on Converse.com, click here.
Complete the form by filling in all required fields. Registering for a Converse.com account is free and offers exclusive benefits for personalized services, such as Express Checkout and access to seasonal promotions and discounts.
If you only want to subscribe for a newsletter, click here.
Select the Forgot Password link, which is located under the Password box. Enter your email address into the Password Reset box and click Send. An email will be sent to your email address, which will include instructions on resetting your password.
Log in and click on the Account Settings option. Select the tab Profile, Addresses or Subscriptions to modify these specific sections. After you make you changes, click Save to save your new settings.
Converse.com registrants can unsubscribe from Converse.com communications or even delete their account. To delete your account, go to the Profile tab and at the bottom right, click the link Delete Your Account.
When you visit the European Converse.com sites, we obtain personal information which you knowingly disclose to us. We request information when you make purchases ( which may include name, address, telephone number, email address, gender or credit card information), when you request to receive communications or when you register/sign up for a Converse.com account.
If you sign up for a Converse.com account and you expressly opt-in to receive personalized communications by email or sms, we will use your personal information to create a user profile. In this context we may combine the info you give us online with other information from Converse, transactions and communications collected or processed by any Converse Group Company. This may include data from the website, from, physical Converse stores, on- and offline events, on- and offline contests or online marketing.
Once you have registered a Converse.com account, the personal information actively submitted by you on a Converse website will be registered in the central Converse database in the USA.
Finally, if you publicly post about Converse or communicate directly with Converse on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customer services requests you may have and to monitor and influence public opinion about Converse. We will not combine such personal data with data from other Converse databases.
Please read these TERMS of Sale carefully
before ordering Products online from THe CONVERSE PLATFORM. Please note that
these terms of sale APPLY TO YOUR USE OF THE CONVERSE PLATFORM IN THE UNITED
STATES ONLY AND include the ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE.
You are reading these Terms of Sale (“Terms of Sale”) because you
are using a Converse website, digital experience, social media platform, mobile
app, or one of our other products or services, all of which are part of Converse’s
Platform (“Platform”). These Terms of Sale create a legally binding agreement between you
and Converse and its affiliates (which we may refer to as “Converse,” “we,”
“us,” or “our”) regarding orders placed for products available on the Platform. Converse may
revise these Terms of Sale without notice by posting revised Terms of Sale on
its Platform. The Terms of Sale posted on the Platform at the time you place your
order on the Platform will govern that purchase. Please read these terms
carefully and check that the details of your order are complete and accurate
before submitting your order. If you think that there is a mistake, please
contact us. Converse’s
Policy are incorporated
herein by this reference.
PLACING ORDERS ON THE PLATFORM
ELIGIBILITY TO ORDER
To place an order on the Platform, you must be of legal age in
your jurisdiction of residence and a consumer - not a reseller.
NO PURCHASE FOR RESALE
The Platform is intended solely for Converse to sell Converse products
directly to end consumers, and therefore purchase of products for resale is strictly
prohibited. Purchase for resale means the purchase of a Converse product by
someone who resells, or intends to resell, the Converse product to others
(consumers, businesses or any third party). If Converse believes you are
involved in purchase for resale, Converse reserves the right to take any action
against you, including, without limitation, to restrict sales to you, cancel
your orders, and/or suspend or close your account.
HOW TO ORDER
You need an email address to place an order, and you may need to
set your browser to accept both (functional) cookies and pop-ups in order to be
able to use all the functionalities of the Platform, which includes designing
customized items, adding items to your shopping cart, and submitting your
When you submit an order, we will send you an email acknowledging
receipt of your order. Our acceptance of the order takes place when the products
are shipped to you - we will send you an email confirming that the products
have been shipped (“Order Confirmation”). At this point a contract, containing
these Terms of Sale, comes into existence and is binding on you and us (the
“Contract”). We recommend that you print or download a copy of these Terms of
Sale and the relevant Order Confirmation for future reference. If we are unable
to supply you with a product, we will inform you of this in writing and will
not process the order.
Once your order is placed, you can check on its status at any time
using the Order Status link on Converse.com. Use your order number (which can
be found in your confirmation email), email address and billing zip code to
sign into Converse.com for up-to-date info on where your order is in the
process. When your order ships, we’ll send you a shipping confirmation email
with tracking information – so you can follow your shipment every step of the
way. If you have a Converse Account and were logged in when you placed your
order, the order information will appear within your order history in Your
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL
Fulfillment of all orders on the Platform is subject to
availability. We explicitly reserve the right not to accept your order for any
reason. We also reserve the right to cancel a Contract by written notice to you
in the following situations, without being liable for any damage or costs other
than repayment of any amount received from you in relation to the Contract we
• the product is not available
or in stock;
• your billing information is
not correct or not verifiable;
• your order is flagged by our
security systems as an unusual order or an order susceptible to fraud;
• we believe you are under the
legal age of majority in your jurisdiction of residence;
• we believe that you are a
• there was an error in the
price displayed on the Platform;
• we could not deliver to the
address provided by you;
• due to an Event Outside Our
Control (see below); or
• in the event of misspelling,
pricing or other errors or mistakes in the Platform information.
When you submit your order, we may run some checks on it before it
is fulfilled. These checks may include verifying your address and checking for
fraud. We run partly automated checks on all purchases to filter out unusual or
suspect transactions, or transactions which can be identified as susceptible to
fraud. Suspected fraud on the Platform will be investigated and if necessary
The risk of loss and title for products purchased from Converse
pass to you upon our delivery to the carrier.
You can find the available payment methods in the Payment Options section of the
Platform. We do not accept any method of payment other than those listed in this
Except with respect to pre-ordered or custom products, if you pay
by credit/debit card, we will deduct the amount due from your account as soon
as your order leaves our warehouse. Payments can only be processed if the
billing information can be verified.
PRICES AND CURRENCY
The product prices displayed on the Platform are in United States
dollars and the order total will include sales tax, as applicable. Shipping
rates are applied per order. Because sales tax rates and rules vary by state
and local jurisdiction, we apply sales taxes based on the shipping destination
of your order. You’ll see the estimated taxes in your cart during checkout, and
exact taxes will be calculated and charged at the time of shipping.
YOUR TOTAL PRICE
The total price specified in the final check-out screen includes
tax and shipping costs. This price will be recorded in the Order Confirmation,
which we recommend you print or download for future reference. If paying by
credit card, the total amount for your entire order will be reflected on your
The prices of the products will be as displayed on the Platform.
Prices may change from time to time, but changes will not affect any order
which we have confirmed in an Order Confirmation.
Promotional codes are limited in nature, void where prohibited,
and may expire or discontinue with or without notice. Promotional codes may not
be copied, sold, or applied to prior or future purchases. They are not
redeemable for cash and are subject to cancellation or change at any time for
any reason. Items eligible for promotional discounts may be limited to stock on
SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN
Please refer to the Shipping & Delivery section of
the Platform for dates and the available delivery times and methods.
When possible, we try to deliver all items which you have ordered
at the same time. However, please note that an order for customized products
may result in split shipments. We reserve the right to split the delivery of
your order, for instance if part of your order is delayed. In the event that we
split your order, we will notify you of our intention to do so by sending you
an e-mail to the e-mail address provided by you at the time your order was
placed. You will not be charged for any additional delivery costs.
INSPECTION UPON DELIVERY
Upon delivery, please inspect the packaging for damage. If it
appears that the products are damaged, please do not accept the shipment and
contact Customer Service immediately.
Free standard shipping is available for all orders over $50.00, or
for all orders placed by Converse.com members. See the Shipping & Delivery section of
the Platform for additional delivery rates for standard and expedited shipping.
CANCELLING ORDER BEFORE DELIVERY
We do try to process all orders as quickly as possible, but we
might be able to help if the order has not been shipped. Please check the
status of your order first by visiting the "Order status" link at the
top right of the Platform. If the status of your order is "Pending"
or "On Hold" you may cancel your order by contacting our customer
service. Our customer service agents will request a cancellation of your order
at our warehouse. If successful, they will send you an email and the
cancellation will be free of charge. If we’re unable to cancel your order, it
will ship as scheduled. But don’t worry – you can return it for any reason within
30 days, free of charge. See details below.
RETURNING ORDERS AFTER DELIVERY
Whether you buy online or in-store, you may return your
Converse.com purchase for any reason for a refund or exchange within 30 days of
the date of delivery. After 30 days, Converse product must be unused, unworn,
unwashed, and untreated to receive a refund or exchange. For in-store
purchases, bring back your Converse products with your receipt for a full
refund to the original form of payment. Converse product purchased from
another authorized retailer or vendor cannot be returned to Converse.com or a
Converse retail store.
For online purchases, Converse.com offers free returns within the
continental U.S. Just use the return label included in your shipment. If your
order did not include a return label or if you’ve misplaced or discarded the
label, you can get a new one in a couple of ways:
We stand behind our products. If your Converse products contain a
defect not caused by normal wear and tear, we want to know about it and more
importantly, get you back in the game. If it's been longer than 30 days since
your purchase was delivered, contact the Customer Service Team to discuss your
options. You may also have other rights that vary from state to state.
After we receive and process your return, we’ll send you a
confirmation email and process your refund to your original form of payment
within two business days. Please note that it may take up to 10 additional
business days for your payment method to reflect the refund. Gift cards purchased on
Converse.com are not refundable. See additional Refund information here.
EVENTS OUTSIDE OUR CONTROL
An Event Outside Our Control means any act or event beyond our
reasonable control, including, without limitation, strike, lock-out or other
industrial action by third parties, civil commotion, riot, invasion, terrorist
attack or threat of terrorist attack, war (whether declared or not) or threat
or preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, or failure of public or private
If an Event Outside Our Control takes place that affects the
performance of our obligations under these Terms of Sale:
contact you as soon as reasonably possible to notify you; and
obligations under these general conditions will be suspended and the time for
performance of our obligations will be extended for the duration of the Event
Outside Our Control.
If the Event Outside Our Control affects our delivery of a product
to you, we will arrange a new delivery date with you after the Event Outside
Our Control is over. In many circumstances, you may cancel the Contract if an
Event Outside Our Control takes place and you no longer wish us to provide the
products. Please see your cancellation rights under the Cancellations section
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to
another organization, but this transfer will not affect your rights or our
obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms
of Sale to another person if we agree in writing.
Each of the paragraphs of this Terms of Sale operates separately.
If any court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations
under these Terms of Sale, or if we do not enforce our rights against you, or
if we delay in doing so, that will not mean that we have waived our rights
against you and will not mean that you do not have to comply with those
If we do waive a default by you, we will only do so in writing,
and that will not mean that we will automatically waive any later default by
you. We will not file a copy of the Contract between us.
If you're not sure what size you wear in Converse, use our size charts to determine the best fit for all of our sneakers and apparel. As you shop, you can find links to the appropriate charts on each individual product page.
What is Converse By You?
What personal ID's are allowed on custom product?
Can I cancel a Converse By You order?
How long does it take to build and deliver a Converse By You order?
How do I customise a sneaker on Converse.com?
Can I return a Converse By You order?
What shipping options are available with a Converse By You order?
Converse allows you to express your own style by personalising select Converse products. Customise your product with a range of different colors, materials and even a Personalised ID.
Customisable options vary by product. Converse Custom products are made to order and arrive in 6-8 weeks.
While we honour many Personal ID's, at times we must decline Personal ID's that may otherwise seem unobjectable.
While designing products on Converse.com, you may find that certain Personal ID's are not allowed by receiving a message on the site that says "Sorry, the ID you entered does not fit within our guideline". When this happens, please enter a new ID.
In other cases, your Personal ID may pass the initial on-site filter, but may be declined after manual review. In these instances, you will be notified via email.
A Personal ID may be declined at Converse's sole discretion, including, but not limited to the following reasons: violation of a trademark or other intellectual property rights, profanity, or inappropriate slang.
Once the order has been placed you won't be able to cancel this order.
Converse By You products can be returned for any reason within 30 days of the delivery date. Please see the Converse By You returns policy for more details.
Converse Custom products are made to order and arrive in 6-8 weeks.
Converse allows you to express your own style by personalising select Converse products. Converse By You is available here
Products created through Converse By You can be returned for any reason within 30 days of the delivery date. Please see the Converse returns policy for more details.
CONVERSE BY YOU RETURN PROCESS
All Converse By You product returns are free. Please contact us in order to provide your return label.
After completing your return and getting your return label, prepare your parcel and send your return to us.
Converse will process your return and refund as quickly as possible after receiving your parcel. Learn more about Converse refund time frames.
If your Converse By You product has a material or workmanship flaw, Converse will accept your returns if the order was purchased on Converse.com less than two years ago and inspectors confirm the product contains a flaw. Please include a letter with your online return explaining the issue.
There is only 1 shipping option available for Converse By You orders.
Custom Product are built and shipped in the quickest fashion possible. The delivery time for Custom product is 6-8 weeks once the order is successfully processed.
What is a gum rubber sole?
What materials are restricted from Converse products?
How can I verify authentic Converse products?
What warranties does Converse have on its products?
The gum rubber sole is usually implemented into sports shoes developed for indoor, hardcourt sports, such as squash, badminton, and tennis. There are some advantages to a gum rubber sole:
1) The rubber does not leave marks upon a hard court surface.
2) The rubber heats up as you play, providing additional grip.
3) It is Natural Rubber as opposed to synthetic and can be cured by vulcanizing.
4) It is usually a tan or brown color.
A complete list can be found here:
Converse is aware that there are counterfeit products in the market and is working to eliminate the problem. If the product was not purchased directly from Converse or an authorized Converse retailer, Converse cannot address specific questions about the product's authenticity. If you believe you purchased counterfeit or unauthentic Converse product, please contact and resolve your issue with the seller.
Note: Claims initiated through Converse will not be accepted if the product is deemed to be counterfeit. Purchasing products from unauthorized retailers, unauthorized websites or auction websites is done at your own risk. Be cauntious of websites that offer substantial discounts, early product releases, or products that are sold out elsewhere.
In most cases, Converse.com orders can be returned for any reason within 30 days of the delivery date. If it's been more than 30 days, you can still return your order for a full refund if the product is unused. Some restrictions apply:
* Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30 days. See the Converse By You returns process.
Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
Converse.com purchases: Flawed shoes, apparel and gear can be returned if purchased less than two years ago. Follow the online return steps above and please include a letter with your return explaining the issue.
How do I clean my sneakers?
Caution: When attempting to clean your Converse sneakers, please test the cleaning process on a section of the sneaker which is not visible, such as the outer edges of the tongue. This is to ensure that the mild soap used does not affect the color or material.
Canvas: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.
Leather/Synthetic: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.
Suede: Brush away dirt with a suede brush, when dry. DO NOT USE WATER. DO NOT MACHINE DRY.
Drying: Dry at room temperature, stuff with paper to help maintain their shape. Change paper occasionally throughout drying process. To prolong the life, DO NOT APPLY DIRECT HEAT.
* Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
BLANK CANVAS RETURNS
Customised Converse products can be returned for any reason within 30 days. See the Blank Canvas returns process.
In some ways, you know us. Converse has been making Chuck Taylor All Star and One Star sneakers since we started over a century ago, and now we work to make new street style classics. What you wear defines sport, street, and creative culture, and we’ve been redefining it with you all along. When you wear Converse products, you create a culture of authentic street style simply by being yourself. Whether they’re on the feet of a ‘70’s basketball star in a history book or on the street with you today, Chucks have always signified cool...because you wear them. We don’t know where you’ll go, but we know you’ll take Converse to the future with you.
Date of Last Revision: 14 July 2015
SECTION A: BUYING PRODUCTS FROM THE WEBSITE
1 Information which Converse is required to give you
A description of the main characteristics of the Products is contained on the Website. Such a description will be contained in the Order Confirmation mentioned in paragraph 2.
The price of Products (including delivery and packaging charges) and arrangements for payment is as described in paragraphs 8 and 9.
You have a right of cancellation as set out in paragraph 5.
The technical means for concluding the contract to buy Products are set out in paragraph 2. If you have made a mistake in inputting information, please click on the back arrow and you will be able to change it.
2 Placing an order.
You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Website, which includes designing items, adding items to your shopping cart and checking out from our stores. You must also have Flash downloaded to design your own shoes.
Placing an order on the Websites is easy.
a) Find the Product(s) you want
b) Add the Product(s) to your shopping cart.
c) Proceed to checkout.
d) Select delivery and billing options.
e) Review your order.
f) Submit your order.
g) Receive an online order confirmation (“Order Confirmation”).
Once we have received your order, an automated confirmation of receipt will be displayed on the Website. Please note that this does not mean that your order has been accepted or that a contract has been made. Converse will confirm acceptance to you by sending you an Order Confirmation by e-mail which confirms that Converse has accepted your order and that the Product is ready for or has been dispatched. The contract between us (the “Contract”) will only be formed when Converse sends you the Order Confirmation. We strongly suggest that you print or download your Order Confirmation for future reference.
We explicitly reserve the right not to accept your order, for any or no reason. If your credit card has already been charged for an order that is later cancelled, Converse will issue you a refund.
The Order Confirmation will include the following information:
· description of the Product ordered;
· the price of the Product ordered (including delivery and any packaging charges), including all VAT and other taxes;
· confirmation of the arrangement for payment, delivery and performance of the order;
· details of your right to cancel the order and a model cancellation form;
· Converse’s identity, address and contact details, and how you can complain; and
· any after-sales services and guarantees.
The Contract will relate only to those Products whose dispatch (or readiness for despatch) Converse confirms in the Order Confirmation. Converse will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.
We also reserve the right to cancel any Contract in (amongst others) the following situations, without being liable for any damage or costs:
· the Product is not available / in stock (any payments already made will be refunded);
· your billing information is not correct or not verifiable;
· your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
· your bank transfer payment is not received within 12 calendar days after acceptance of your order;
· we have reason to believe you are under 16;
· we have reason to believe that you are a reseller;
· there was an error in the price quote;
· we could not deliver to the address provided by you.
3 Risk and Title
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when Converse receives full payment of all sums due in respect of the Products, including delivery charges.
4 Data Check
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Website will be investigated and if necessary prosecuted. By submitting your order, you agree to this.
As you are contracting as a consumer, you have a statutory right to cancel a Contract if you change your mind for any reason. The provisions below set out your legal right to cancel. Further advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.
You may cancel the Contract at any time from the date of the Order Confirmation up to the end of the 14th day after the day of receipt of the Product by you or the person specified by you for delivery. If the Contract is for multiple Products which are delivered on separate days, you have until the end of the 14th day after the day of receipt of the last Product which is part of the order to cancel the Contract for any of the Products.
For example: if you receive an Order Confirmation on 1 January and you receive a Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January.
If you exercise the right, you will receive a full refund of the price paid for the Products in accordance with Converse’s refunds policy (set out below). When exercising the cancellation right, you must return the Products to us immediately (as set out below).
You are entitled to a reasonable opportunity to inspect the Products (which will include removing them from their packaging and trying them on). At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph, Converse will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.
Details of this statutory right, and an explanation of how to exercise it, are also provided in the Order Confirmation. This provision does not affect your statutory rights.
The cancellation right described in this paragraph is in addition to any other right that you might have to reject the Products, for instance because they are faulty or misdescribed as set out in paragraph 6 below.
As explained above, orders for Bespoke Products cannot be cancelled. You are however entitled to return your order in accordance with the return procedures and conditions below.
Returning orders after delivery – defectives
You are entitled to return Products (including Bespoke Products) delivered to you in the event that they are defective or otherwise do not conform to the quantity, quality, standards or description shown on your Order Confirmation when you received them. You can do so within 6 months after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded without deduction. For practical information on how to return Products, visit our help section.
Returning orders after delivery – for any other reason
If you are for whatever reason not happy with the Products you ordered, you may return the Products delivered to you within thirty (30) calendar days after delivery, without giving us any reason, as long as:
· the Products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise - but you cannot wear them);
· the Product is in its original, undamaged packaging (a carefully opened package will not be considered damaged);
· the Product is complete: e.g. both items of a pair must be returned;
· the Product has not been tampered with.
7 Our Refunds Policy
When you return a Product to Converse, a refund will be issued as follows:
Right of Cancellation exercised: where you have validly returned a Product under your right of cancellation described in paragraph 5, Converse will refund the full amount paid by you for the Product, including the cost of delivery to you. Please also note that Converse is permitted by law to reduce your refund to reflect any reduction in the value of the Product, if this has been caused by your handling them in a way contrary to the conditions specified in these terms or which would not be permitted in a shop. If Converse refunds you the price paid before it was able to inspect the Product and later discovers you have handled it in an unacceptable way, you must pay Converse an appropriate amount.
Defective Products: where you have validly returned a Product to Converse because it is defective or for some other reason for which Converse is responsible, Converse will inspect the Product and, where that Product is defective, either repair or replace the Product or, if not possible, refund the full amount paid by you for the Product together with any applicable delivery charges and the reasonable cost incurred by you in returning the Product.
Other returns: where you have returned a Product in circumstances other than as set out above (which includes rejecting a non-defective Product outside the cancellation period), any repair, replacement or refund (in that order) will be at Converse’s discretion. If Converse does agree to provide a repair, replacement or refund, Converse will not refund the cost of delivery to you and Converse will not reimburse the cost incurred by you in returning the Product.
Converse will process any refund due to you within the deadlines below:
Converse will refund you using the same means of payment that you used for the transaction.
Legal ownership of a Product will immediately revert to Converse if Converse refunds any such payment to you.
For practical information on how to return and for refund timelines, visit our help section. Please read the help section information and follow the directions carefully in order to prevent unnecessary delay
You may return a gift as long as you have the original order number. See the above Returns paragraph for details.
8 Payment methods
9 Prices and currency
The Product prices displayed on the Websites are inclusive of Value-Added Tax. Shipping rates are applied per order. Prices are quoted in EUR.
The total price specified in the final check out screen includes tax and shipping costs. The prices are quoted in the Order Confirmation, which you can print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
Please transfer only the exact amount specified on the Order Confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.
The product prices displayed on the Websites may be subject to change. We reserve the right to change prices without notice. Subject to the paragraph on Pricing Errors below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.
Please note that even though the Websites are composed with care, it is possible that the pricing information on our Websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of your order, unless there are exceptional circumstances. If a Product (or substitute product) is unavailable so that Converse cannot deliver it to you within 30 days of your order, Converse will contact you and either agree a later delivery date or permit you to cancel the Contract, in which case Converse will refund all monies paid in accordance with Converse’s refunds policy.
Standard orders are shipped directly from our warehouse in Germany. Tracking is provided and will be sent to the email address you provided when you placed the order.
Our shipping method to Portugal is via UPS. We will not deliver to P.O., APO, or FPO Boxes.
Shipping cost is €7.50 per order. For more information, please call +351 (0)30 8807 177.
Order processing only allows an order to be delivered to one delivery address.
You should inspect the Products within a reasonable time after their receipt. Upon delivery, please inspect the packaging for damage. If it appears that the Products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return.
11 BESPOKE PRODUCTS
For most Bespoke Products, you can submit a combination of letters, spaces and numbers to form an ID – a personalized message that appears on your creation. While we honor most IDs, we cannot honor all of them. Some may contain trade marks or intellectual property rights of third parties, or the names of certain professional sports teams, athletes or celebrities that you (or Converse) does not have the right to use. Others may contain material that we consider inappropriate or simply do not want to place on our Products. Unfortunately, at times this means that we may decline IDs that may otherwise seem unobjectionable. If your ID is, in our sole opinion, unacceptable, your order may be immediately rejected or your purchase will be cancelled at a later stage – if so, you will be notified by e-mail. Converse reserves the right to reject any ID’s after they have been submitted to Converse.
12 Consumer acknowledgements relating to customiSation
Both your design of the Bespoke Product (the color combination etc) and the personalization shall be created by yourself, or, to the extent this is not the case, you hereby guarantee that you are authorised to use the design or the personalisation created by someone else.
Please understand that whilst we have the right to decline your personalisation or your design, you are solely responsible for your design and personalisation, and we have no obligation to review or decline your design and personalisation.
You agree that Converse will own all intellectual property rights in the design or personalisation of your Bespoke Products and/or ID. By submitting the design or personalisation of your Bespoke Products and/or ID to Converse, you transfer all intellectual property rights in the Bespoke Products and/or ID that automatically vest in you by operation of law to Converse. To the extent such transfer is not valid, you grant to Converse an exclusive, fully paid, perpetual, royalty free licence to use your design and personalization in the widest sense of the word, including but not limited to copy, edit, modify, publicly display, digitize, reproduce and distribute, and to sublicense (parts of) this right as we see fit.
You agree and understand that you shall have no claim against Converse or any other party in the event a design or personalization and/or ID similar to yours is used or designed. We expect you to follow the same rules in respect of the design or personalisation of your Bespoke Products and/or ID that apply to User Generated Content as set out in paragraph 16a below.
13 Website Use Restrictions
14 Safeguard Your Username/Password
You are responsible for any actions that take place while using your Converse account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Website. You agree to notify Converse immediately of any unauthorized use of your Converse account. Converse is not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
15 Intellectual Property
As between you and us, all intellectual property in the Products and the Bespoke Products which subsists now or at any time in the future shall without limitation vest in and be the absolute property of us.
All intellectual property on the Website is owned by Converse or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names (e.g., the CONVERSE name, the Star and Chevron Design and the Chuck Taylor Ankle Patch) are trademarks or registered trademarks of Converse.
16 User Generated Content
"User Generated Content" is communications, materials, information, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Website users publish, display, upload, disclose, transmit, store, share or otherwise make available ("post") on or through the Website, except to the extent the content is owned by Converse.
a. Posting Rules: User Generated Content and User Conduct
You are solely responsible for your User Generated Content, your interactions with other users and your activity on the Website. Do not take any action or post anything that may expose Converse or its users to any harm or liability of any type.
Be Relevant and Constructive.
Stay on topic and post only constructive comments and questions. Unless the Website feature asks for it, don't talk about policies, future products, speculations or rumors about Converse and Converse products, or anything else off topic.
Be Courteous and Appropriate.
Flaming and insults are prohibited. Do not post User Generated Content, or a link to a website, that, in Converse's sole discretion, is illegal, offensive, libelous, defamatory, infringing, inflammatory, deceptive, inaccurate, misleading, malicious, fraudulent, false, indecent, harmful, harassing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, violent, sexually explicit, invasive of privacy, publicity, intellectual property, proprietary or contractual rights, offensive in a sexual, racial, cultural, or ethnic context, will harm or threaten the safety of others, or is otherwise objectionable. Do not post photos or videos of another person without that person's consent. Do not "stalk," intimidate, abuse, harm or harass another Website user or person.
Do not post personal information, including your email address, IM address, or phone number. Do not collect or solicit personally identifiable information from other Website users or send unsolicited emails or other communications. Do not collect, use or post on the Website the private information of anyone else without their consent or for illegal purposes, including without limitation addresses, phone numbers, email addresses, social security numbers and credit card information.
The Website is not to be used for any commercial purpose. Do not post any advertising, solicitation or commercial content whatsoever on the Website or accept payment from a third party in exchange for your performing commercial activity on the Website. Do not post any User Generated Content that involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming." Do not use automated scripts to collect information from, or otherwise interact with, the Website.
Do not impersonate any person or entity, including without limitation athletes or Converse employees. Do not misrepresent yourself, your age or your affiliation with any person or entity. Do not register for more than one Converse account, register a Converse account on behalf of another individual, group or entity, or sell or transfer your profile or account. Do not use or attempt to use another person's account, username or password.
Do not post any User Generated Content, take any action or use the Website in a way that violates any law, would create liability or promotes illegal activities. Do not take any action on the Website designed to interfere, disrupt, damage, disable, overburden or limit the functionality of any computer software or hardware, telecommunications equipment or the Website. Do not post User Generated Content that contains software viruses, programs or other computer code. Do not circumvent or modify any Website security technology or software.
b. General Rules for User Generated Content
User Generated Content is Not Prescreened
Converse does not guarantee to prescreen User Generated Content. Converse does not guarantee the Website will be free from User Generated Content that is inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable. Converse is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the Website. Even in the event Converse chooses to monitor any User Generated Content, Converse assumes no responsibility for, or any obligation to monitor or remove, such User Generated Content. Converse reserves the right to edit, remove, or refuse to post any User Generated Content or terminate your registered account for any reason.
Converse's Rights to Your Posting
Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant, to Converse a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, reproduce, change, create derivative works, sublicense, distribute, assign and commercialize without any payment due to you.
Copyright Infringement Complaints
We respect the intellectual property rights of others and we prohibit users from posting on the Converse Website any content that violates another party’s intellectual property rights. If you believe that your work has been improperly copied and posted on the website, please us know.
18 Published Activity
Converse allows you the option to publish about the actions you take on Converse’s Website to Facebook, Twitter and other social platforms. Converse does not control which information gets disseminated on participating social platforms. You agree to allow Converse to check your Converse cookies when you are visiting participating social platforms, and allow Converse to receive information about your use of those social platforms.
21 User Interaction Disclaimer
22 Warranty Disclaimer
Converse is not responsible or liable for any User Generated Content or other content posted on the Website (“Content”) or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided “AS IS” and without warranties of any kind. To the fullest extent permitted by law, Converse disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Converse cannot guarantee and does not promise any specific results from use of the Website. Converse does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Converse does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Converse reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
23 Limitation of Liability
Converse does not in any way exclude or limit its liability for:
· death or personal injury caused by its negligence;
· fraud or fraudulent misrepresentation;
· any other loss which cannot be excluded by applicable law.
The maximum reimbursement of the above damages will (if applicable) be the purchase price of the Products concerned. We shall not be liable for damage incurred by a third party resulting from the use of any of our Products. We shall not be liable for damage incurred by you as a result of your improper use of any of our Products.
We are not liable for damages as a result of incorrect information on the Websites.
SECTION C: GENERAL
25 WEBSITE OWNER
This Site is controlled by Converse Netherlands B.V. from its offices in Colosseum 1, 1213 NL Hilversum, The Netherlands.
27 WRITTEN COMMUNICATIONS AND NOTICES
We will mainly communicate with each other electronically, such as by email. Applicable laws may require that some of the information or communications Converse send to you should be in writing, for which purpose we both agree that electronic communications will suffice. This paragraph does not affect your statutory rights.
All notices given by you must be given in writing and delivered by email. Notices to you may be given to the email address or the invoice address provided when you placed your order.
28 EVENTS OUTSIDE OUR CONTROL
Such delay or non-performance will not be a breach of the Contract and the time for performance will be extended by the period during which performance is prevented.
In relation to Products, you will be subject to the policies and terms in force at the time that you order Products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if Converse notifies you of the change to those policies or these terms before Converse sends you the Order Confirmation (in which case Converse has the right to assume that you have accepted the change to the terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
If either of us does not insist upon strict performance of any of the other’s obligations under the Contract or any of these terms, or if either of us does not exercise any of the rights or remedies to which Converse is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance.
31 LAW AND JURISDICTION
Contracts for the purchase of Products through the Website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
In case you have a complaint or feel there is a dispute between us, please contact us via Helpme.Europe@Converse.com first. In case the dispute between us is not resolved you can – but are not obliged to – use the Online Dispute Resolution (ODR) platform that can access through http://ec.europa.eu/odr.
(Complete and return this form only if you wish to withdraw from the contract)
To: Converse Online Store
Stockholmer Allee 3
Phonenumber: +351 (0)30 8807 177
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
[*] Delete as appropriate
WHO is Responsible for the Processing of Your Personal Data?
The Converse entity responsible for the processing of your personal data will depend on how you interact with Converse and where you are located in the world. Converse Inc. (a Delaware company with its headquarters at 160 North Washington Street, Boston, Massachusetts 02114, United States of America) and Converse Netherlands B.V. (a Dutch company with Chamber of Commerce number 34186851 and its registered address at Colosseum 1, 1213NL Hilversum, the Netherlands) together with their European affiliates (collectively referred to as “Converse” or “We”) are committed to protecting your personal data.
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or services you request. For example, when you make a purchase, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Platform.
The personal data we collect includes:
WHY and HOW Do We Use Your Personal Data?
We use your personal data to fulfil our contractual relationship with you and provide you with the requested product or service on our Platform as follows:
We use the personal data you provide on our Platform for the following legitimate business purposes:
When processing personal data for our legitimate interests, We take appropriate measures to ensure that the interests We pursue are balanced with your interests, rights and freedoms, which We are happy to explain upon request.
We also use personal data to comply with our legal obligations, including performing accounting and tax-related obligations.
Where required by applicable law, we will obtain your consent to send you marketing communications about our products and services launches, offers and promotions, and invite you to events and surveys that are tailored to your interests. If you are an existing customer of Converse (for example, if you have placed an order with us), We may use the contact details you provided to send you marketing communications about similar Converse products or services where permitted by applicable law (unless you have opted-out). In other cases, We ask for your consent to send you marketing communications and news concerning Converse’s products, services, events and other promotions that may be of interest to you. You can opt-out at any time after you have given your consent by following the opt-out instructions included in the marketing communication we send you. Alternatively, you can also contact us using the contact details in the section below.
On our Platform, We may obtain information about your online activities and about your use of Converse’s Platform to provide you with personalized advertising or emails about products and services that are tailored to your interests and that may be interesting for you. In doing so, we may combine the information that you provide to us with information that we create about your online activity. Where required by applicable law, We will obtain your consent to conduct these activities.
If you use our Platform as a logged in user or provide your email address to us, for example, at the
time of a purchase, the combined data (your guest and logged-in user information) will be saved on a profile that We maintain about your account and about your online activity. We will also combine this data with the information you provide to us to be able to track the effectiveness of our marketing efforts and personalize your experience subject to applicable law.
SHARING of Your Personal Data
We share your personal data with:
Furthermore, We may also disclose your personal data to trusted third parties:
If We would like to share your personal data with third parties, other than those described above, We will always obtain your consent where required.
TRANSFER of Personal Data
We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside of the EEA, United Kingdom (UK) or Switzerland that do not provide an adequate level of data protection. We use a variety of measures to ensure that your personal data transferred to these countries receives adequate protection in accordance with data protection rules; in accordance with Article 46 of the General Data Protection Regulation, this includes signing the EU Standard Contractual Clauses or verifying the recipient has adopted Binding Corporate Rules. Where personal data is transferred within Converse entities, We use an intragroup data transfer agreement.
SECURITY and RETENTION
We use a variety of technical and organizational security measures to maintain the safety of your personal data.
In general, this means that We will keep your personal data for as long as you keep your Converse account. For personal data related to product purchases, We retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).
Data protection law gives rights to individuals in respect of their personal data that organizations hold about them. To the extent provided by applicable law, you have the right to request:
Where technically feasible, We will help you export the personal data We process based on a contract with you or your consent and help you transmit this information to another company.
If you would like to exercise any of your applicable data protection rights, please contact us at email@example.com. Converse reserves the right to request additional documents from you to enable us to verify your identity.
If you are not satisfied with our responses, you have the right to consult the supervisory authority in your country.
COOKIES and Pixel Tags
We collect information, which may include personal data, from your browser when you use our Website. We use a variety of methods, such as cookies, pixel tags and similar technologies (collectively “cookies”) to collect this information. The information collected may include your (i) IP address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Website such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via our Website through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies. More information on the identity of these third parties and their privacy policies is provided below.
There are three categories of cookies used on our Website:
Strictly Necessary Cookies
These cookies are required for basic site functionality and are therefore always enabled. They help us authenticate users and note their acceptance to notices, consents and policies displayed on our Website. They also allow you to be remembered as you explore the site within a single session or, if you request, from session to session, and help make the shopping cart and checkout process possible. They also assist in security issues and conforming to regulations.
These cookies allow us to improve the site’s functionality by tracking usage on the Website. In some cases these cookies improve the speed with which We can process your request, and allow us to remember site preferences you have selected. In addition, these cookies are used to gather statistics about the use of the Website in order to improve the performance and design of the Website and our services. For these purposes, analytic cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the Website and the dates and times of your visits, as well as the country and time zone in which your device is located. These Cookies will be set with your consent, where required by applicable law. These cookies are provided by our third-party analytics tool providers and the information obtained through these cookies will be disclosed to, or collected directly by, these third-party service providers. Disabling these cookies may result in poorly-tailored recommendations and slow site performance.
Social Media and Advertising Cookies
We partner with third-party social media and advertising services to provide you with advertising using such media and additional features, including the ability to see videos about our products and services. We use these cookies to tailor content, customize and deliver ads that we believe are relevant to your interests and your profile (ad personalization), both within and beyond our Website, and conduct retargeting activities. Where required by applicable law, advertising cookies will be placed on your device by us or by a third party with your consent. Disabling these cookies may result in seeing advertising that is not as relevant to you.
You can always change your cookie preferences by visiting the “Cookie Settings” at the bottom of our Website. You can also set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our Platform may not function properly if your cookies are disabled.
We place the following cookies:
Social Media & Advertising
Links to Other Sites
QUESTIONS and Feedback
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please contact us at firstname.lastname@example.org.
The California Transparency in Supply Chains Act requires us to disclose our efforts to eradicate slavery and human trafficking from our direct supply chains. We take seriously the federal and international efforts to end all kinds of forced labour – whether in the form of prison labour, indentured labour, bonded labour, human trafficking or otherwise – through standards set forth in our Code of Conduct, originally established by Nike, and subsequently adopted by our affiliated companies, including the section “Employment is Voluntary”.
Our policy is to evaluate potential contracted factories before they enter our supply chain to assess compliance with standards including country-related risk for issues including forced labour, human trafficking and slavery. We use both internal and external third-party audits.
We monitor contracted factories’ adherence to our standards through internal and external audits, as well as independent, third-party audits through the Fair Labour Association. Each year we monitor a subset of our contract factories base.
We are working on mapping and understanding impacts further up the supply chain, to develop standards for upstream suppliers of our contracted manufacturers.
If a contracted factory is found to violate laws or our standards, it is responsible for improving performance against a master action plan. If the factory fails to make progress against that plan, they are subject to review and sanctions, including potential termination.
Employees and management with direct responsibility for supply chain management are provided training on forced labour, including human trafficking and slavery.
For more information on the Code of Conduct and the Employment is Voluntary Code Leadership Standard, please look online.
Converse Brand Outlet Store Roppenheim ( Map )
Roppenheim The Style Outlets
1 Route de l'Europe - Unit A02
Roppenheim, France 67 480
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1 Voie du Bois - Unit 1
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2 Rue Jean Cocteau – Unit 63
91100 Paris (Corbeil-Essonnes)
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McArthurGlen Designer Outlet Provence
Mas de la Peronne- Unit 18/19
Miramas, France 13140
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Outlet Lyon Villefontaine
Village des Marques Cellule F05; Avenue Steve Biko;
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Zweibrücken The Style Outlets
Londoner Bogen 10-90 – Unit 88
Zweibrücken, Germany D-66482
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McArthurGlen Designer Outlet Neumünster
Neumünster, Oderstraße 10, Unit 103-104
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Via della Pace
00038 Valmontone - Unit 74
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Scalo Milano City Style
via Milano 5 – Unit 3
20085 Locate di Triulzi (MI)
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McArthurGlen Castel Romano
Via Ponte di Piscina Cupa 64 – Unit 112
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Torino Outlet Village
Via Torino 160 – Unit A21
10036 Torino, Italy
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Serravalle Designer Outlet
Via della Moda 1
15069 Serravalle Scrivia (AL), Italy
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Freeport Lisbon Fashion Outlet
Av Eur 2004, Unit F31
2890-154 Alcochete, Portugal
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Las Rozas The Style Outlets
Calle Pablo Neruda s/n - Unit 36
28232 Las Rozas
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Viladecans The Style Outlets
Carrer de la Vila 90 - Unit 077
08840 Viladecans (Barcelona)
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Autopista palma-Inca km 7.1.
07141 Marratxi Mallorca, Spain
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Parndorf Designer Outlet
Designer Outlet Strasse 1
7111 Parndorf, Austria
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Designer Outlet Centre Salzburg
5073 Salzburg, Austria
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London Designer Outlet
Wembley Park Blvd 15
HA9 0QL Wembley, UK
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Cheshire Oaks Designer Outlet
Kinsey Road, Ellesmere Port, Cheshire CH65 9JJ
United Kingdom, Unit U18
Converse Brand Outlet Store Swindon ( Map )
Swindon Designer Outlet
Kemble Drive 1
SN2 2DY Swindon, UK
We thank you for your interest in becoming a Converse dealer! We have received hundreds of requests and are very grateful that Converse is the number one choice of sneaker. At this time, we are not taking any new requests. Please check back in the future for more details.
Converse believes that unleashing the creative spirit can change the world. We strive to make a positive impact in the communities in which we live and work. We empower our community partners to unleash their creative spirit through Music, Art and Skate, with a focus on inspiring and enabling young people to be their true authentic selves. We aim to connect, be useful and be a company that cares.
Converse has chosen to partner with key organisations in the Amsterdam area, our EMEA Headquarters’ backyard.
As our company grows, we will continue to develop our community efforts and aim to broaden our scope of impact.
To maintain focus and achieve greater impact through corporate giving, Converse does not provide charitable support for:
· Individuals (scholarships, stipends, fellowships, personal assistance, fundraising).
· For-profit ventures.
· Religious groups for religious purposes.
· Capital campaigns, endowment funds or memorials.
· Individual study, research or travel grants.
· Unsolicited auction product, table sponsorships or cash proposals.
Converse does not accept hard copy donation requests, emailed donation requests or unsolicited cash donation proposals. Converse proactively seeks partnerships to support and endorse the brand. Unsolicited Converse sponsorships of individuals or events are not accepted.
Let’s work in new ways to create progress together.
Our Instagram, Twitter and TikTok will showcase emerging creative talent. Select creative work will be commissioned to help tell the Converse story.
Along the way, we will provide access to the best of our community: tools, products and collaborators.
To get involved, share your creativity with #CreateAtHome
Right now, most of us are at home and many are facing unprecedented circumstances as it relates to work. We’ve been so inspired by the creativity that has been shared and want to help that DIY-spirit continue, because we know that no matter the circumstance, creativity can’t be stopped.
#CreateAtHome is the first phase of a new long-term brand campaign, and a new way of Converse working together with our creative, basketball and skateboarding communities to make content for our social channels. Inspired by the adoption of our products around the world and across cultures, we aim to be the canvas of your creative progress.
We’ll do that by showcasing the creativity you share with the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.
We are focused on commissioning brand marketing work across our social platforms: with a focus on Instagram, Twitter and TikTok.
This includes, but is not limited to:
Anyone can submit.
To start engaging with Converse and our creative, basketball and skateboarding communities - there are no parameters on the mediums you create with - just share them with #CreateAtHome and tag Converse. We’re inspired by you, and all the ways you’re creating progress through your work and want to share it with our community.
It’s simple, on social you can simply use the #CreateAtHome hashtag and tag @Converse.
Our primary objective is to connect our communities through creativity with #CreateAtHome.
We’re also focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.
For any commissioned brand work, we’ll reach out on the social channel in which you contributed to #CreateAtHome.
If you love Converse and you’ve got a product on-hand - we’d love to see how you use it. However, it is not a requirement to start connecting with us and other creatives via #CreateAtHome.
While we love to see your product concepts and ideas, unfortunately, we do not accept external product designs.
We’re focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.
Those brand projects will be issued a formal brief from Converse.
If your work is chosen to be posted on Converse’s social channels, we will reach out for your approval and provide appropriate credits.
If we reach out with an ask to work with us on a marketing project based on your contribution to #CreateAtHome, all creative work will absolutely be compensated for.
No. This is a new way of sharing your creativity with others connected to our brand and a more fluid way of working directly with Converse. It is also a way for us to provide opportunities to support our creative communities.
Along the way, we’ll provide access to Converse collaborators and products. You can expect a few surprises when that time comes.
You do not need to be over 18 to create and share to #CreateAtHome.
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