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30 days Return Policy
Shop For Custom
How do I return?
Return and refund lead times
Can I exchange my order?
Can I return if bought in store or other website?
Can I return a customized order?
If you lost your return label, if it is damaged, or if you'd like to return a customized item, please contact us.
We process your return as quickly as possible. The indicated lead times are maximum timeframes and most consumers receive their refund much sooner. If you want to know more please contact us.
Total return to refund time: up to 13 days
(Calculated from the moment the parcel is dropped off at carrier until received at our warehouse)
Up to 6 working days
Up to 2 working days
Payment processing by your bank or credit card company
(estimated time for the amount to appear on your statement)
Up to 5 working days
We do not exchange products bought on Converse.com. We are happy to accept your return through our returns process and you will be able to re-order at your convenience.
Please contact the retail partner or factory (outlet) store where the product was purchased and request a return or exchange.
Yes, a customized item can be returned. Please contact us and we will provide you a return label.
Converse.com orders can be returned for any reason within 30 days of the delivery date. If the product is flawed or defective but unused, you can still return your order for a full refund if it was purchased less than two years ago. Follow the online return steps above and please include a letter with your return explaining the issue.
Converse stands behind all its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
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