Shop For Custom
© 2022 Converse
Shop Chuck 70
All your favourite styles.
Customise Your Own
The Chuck 70 is the throwback sneaker that never gets old and is built for those who never go out of style.
SHOP SUMMER PRINTS
Shop Summer Prints
Can I return if bought in store or other website?
Can I exchange my Converse.com order?
How do I return my Converse.com order?
How long does it take to process my refund?
We make returns hassle-free so that you can purchase with confidence.
When you shop on Converse.com, you have 30 days after delivery to try your products on for fit, confidently knowing you can return (some exceptions apply*) for any reason within those 30 days.
If it's been more than 30 days, you can still return your order for a full refund if the product is unworn and unwashed.
*Restrictions apply to a selection of Converse products that have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
CONVERSE BY YOU RETURNS
Customised Converse products can be returned for any reason within 30 days.
Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
Please contact the retail partner or factory (outlet) store where the product was purchased and request a return or exchange.
We do not exchange products bought on Converse.com. We are happy to accept your return through our returns process and you will be able to re-order at your convenience.
Converse.com will gladly refund any unworn merchandise bought on Converse.com.
All Converse.com orders include a return label in the box. Please follow the return instructions on the label.
1. Pack your product(s) and completed return form in box and close with tape.
2. Peel off the return label and stick it on the box.
3. Return your package to the carrier indicated on your label and keep your proof of postage.
If you lost your return label, it is damaged or if you'd like to return a Converse By You (customized) order, please Contact Us, so we can send you a return label and provide you with the instructions.
Converse will process your return and refund as quickly as possible after receiving your parcel.
Refund timeframes are calculated from the time the parcel has been sent back to us until the refund is credited back to your bank account or credit card. Your bank may require up to five additional working days to process your refund. The maximum refund time is up to thirteen working days and in many cases much quicker.
(Calculated from the moment the parcel is dropped off at carrier until received at our warehouse)
Up to 6 working days
REFUND PROCESSING BY CONVERSE
Up to 2 working days
PAYMENT PROCESSING BY YOUR BANK / CREDIT CARD COMPANY
(estimated time for the amount to appear on your statement)
Up to 5 working days
TOTAL RETURN TO REFUND TIME
Up to 13 working days
Converse asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and to show you personalised ads. The personalised ads will be based on a profile that Converse creates based on your browsing activity. To get more information or amend your preferences, press the "more information" button or visit "Cookie Settings" at the bottom of the website.
Do you accept these cookies and the processing of personal data involved?
These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
These cookies allow us to improve the site's functionality by tracking usage on this website. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you've selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Converse websites. In some cases, these cookies involve the processing of your personal data. For more information about this processing of personal data, check our
. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.