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What are shipping options and costs, and delivery times?
Will my order be delayed because of COVID-19?
How can I track my order?
My order didn't arrive or was damaged, what to do?
Where can I ship my order to?
Can an order be shipped as a gift?
We're currently anticipating delays in order deliveries. Consumers shopping on Converse.com should expect products to arrive outside of standard delivery timelines depending on your local delivery service. We are doing everything we can to have your order delivered as fast as possible. If you have a question about your order please contact us.
Once your order is shipped, you will receive an email from the carrier that is handling the order for your country.
If your order didn't arrive on the expected delivery date, or if it arrived damaged, please contact us.
You can place your Converse order with both billing and shipping address within the same country. Available countries are listed in the below chart.
For example, if you're ordering to UK, make sure you are using the UK site.
Yes! You can ship an order as a gift and include a gift message, which will be printed out on a card and added to the box. In addition, if you choose to add a gift message, the invoice will be replaced by gift receipt (delivery note). At this moment, we are unable to offer gift wrapping.
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