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  • Product Care & Repair

    How do I clean my sneakers?

    What warranties does Converse have on its products?

     

    How do I clean my sneakers?

    Caution: When attempting to clean your Converse sneakers, please test the cleaning process on a section of the sneaker which is not visible, such as the outer edges of the tongue. This is to ensure that the mild soap used does not affect the color or material.

    Canvas: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.

    Leather/Synthetic: Using a damp cloth, rub gently with lukewarm water and mild soap. DO NOT MACHINE WASH OR DRY.

    Suede: Brush away dirt with a suede brush, when dry. DO NOT USE WATER. DO NOT MACHINE DRY.

    Drying: Dry at room temperature, stuff with paper to help maintain their shape. Change paper occasionally throughout drying process. To prolong the life, DO NOT APPLY DIRECT HEAT.

    What warranties does Converse have on its products?

    In most cases, Converse.com orders can be returned for any reason within 30 days of the delivery date. If it's been more than 30 days, you can still return your order for a full refund if the product is unused. Some restrictions apply:

    * Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.

    BLANK CANVAS RETURNS
    Customised Converse products can be returned for any reason within 30 days. See the Blank Canvas returns process.

    DEFECTIVE/FLAWED PRODUCT
    Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
    Some Converse products have specific written guarantees and/or warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
    Converse.com purchases: Flawed shoes, apparel and gear can be returned if purchased less than two years ago. Follow the online return steps above and please include a letter with your return explaining the issue.

     

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