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  • Shipping & Delivery

    Can I track my order?

    Where can I ship my order to?

    What shipping options are available to me?

    Does Converse ship to PO boxes?

    My order didn't arrive.

    Can I change my delivery address?

    Can I ship with express / priority service?

    What delivery options are available to me?

    How long before I receive my order?

    What are the shipping costs?

    How can I get free shipping?

    Who will deliver my order?

    Can I deliver to a pick up point?

     

    Can I track my order?

    Once your order is shipped, you will receive an email notification from the carrier that is handling the order for your country. Click here to find out which carrier will delivery your parcel, Blank Canvas orders and Gift Card will be delivered with UPS.

     

    If you have any questions about tracking your shipment, please Contact Us!

    Where can I ship my order to?

    Currently, billing and shipping addresses must be within the EU and more specifically within these countries:

    • UK

    • Ireland

    • Germany

    • Austria

    • France

    • The Netherlands

    • Belgium

    • Luxembourg

    • Denmark

    • Finland

    • Spain

    • Portugal

    • Italy

    If you are located outside any of the above specified countries please visit one of our International Converse websites listed below:

    • United States: www.converse.com
    • Australia: www.converse.com.au
    • Brazil: www.converseallstar.com.br
    • Canada: www.converse.ca
    • Chile: www.converse.cl
    • Czech Republic: www.conversecz.com
    • Greater Balkans: www.converse.rs
    • Hong Kong: www.converse.com.hk
    • Malaysia: www.conversemalaysia.com
    • Mexico: www.converse.com.mx
    • Peru: www.converse.com.pe
    • Philippines: www.converse.com.ph
    • Poland: www.converse.pl
    • Singapore: www.converse.com.sg
    • South Africa: www.converse-sa.co.za
    • South Korea: www.conversekorea.com
    • Taiwan: www.converse.com.tw
    • Thailand: www.converse.co.th
    • Turkey: www.converse.com.tr
    • Vietnam: www.converse.com.vn

    What shipping options are available to me?

    Please refer to this overview in order to find out what shipping options are available for your country with the related cost and lead times.

    Does Converse ship to PO boxes?

    Unfortunately, Converse.com does not ship to PO boxes at this time. We apologize for the inconvenience.

    My order didn't arrive.

    If your order didn't arrive on the expected delivery date please get in contact with our customer service department, contact us.

    Can I change my delivery address?

    If you would like to change the delivery address please contact us.

    Can I ship with express / priority service?

    Yes, you are able to ship with express service for some countries which is a paid service, please find here the delivery times and cost for all countries we deliver to.

    What delivery options are available to me?

    Please refer to this overview for the delivery options available for your location.

    How long before I receive my order?

    Please refer to this overview for the delivery lead times available for your location.

    What are the shipping costs?

    Please refer to this overview for the delivery costs for shipping to your location.

    How can I get free shipping?

    Free delivery is available for all Converse.com orders with a merchandise total equal to or more than the value for each country listed below. Converse free delivery is automatically applied during checkout for all qualifying orders. 

    Who will deliver my order?

    Please refer to this overview to understand which carrier will deliver your order.

    Can I deliver to a pick up point?

    Please refer to this overview for the delivery options available for your location.

     

    Delivery Service overview

    GERMANY

     

    DELIVERY METHOD

     

     

    CARRIER

     

     

    COST

     

     

    ARRIVES IN

     

    STANDARD

     DHL

    7.50 €
     FREE FOR ORDERS ABOVE 65 € 

     2-3 WORKING DAYS* 

    PICK-UP POINT**

     HERMES

    7.50 €
     FREE FOR ORDERS ABOVE 65 € 

     2-3 WORKING DAYS* 

    EXPRESS

    UPS

    15 €

    1-2 WORKING DAYS*


    * LONGER DELIVERY TIMES APPLY FOR REMOTE LOCATIONS

    ** NO DELIVERY OPTION FOR CUSTOMIZED PRODUCT TO A PICK UP POINT

    WE ARE CURRENTLY NOT DELIVERING TO THE POSTAL CODES 27498 AND 78266..
    OUR APOLOGIES FOR THE INCONVENIENCE.

     

     

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