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  • Other FAQs

    What product can I purchase on Converse.com?

    How can I verify authentic Converse product?

    Can I get a quote on Vintage Converse sneakers?

    Why can't I find a color or style that I found before on Converse.com?

     

    What product can I purchase on Converse.com?

    Only products that are listed in our online store are available to be purchased through Converse.com.
    We regret that we cannot accept orders for any product that is not listed on Converse.com. Please check back regularly, as we continually add new products to our online store.

    How can I verify authentic Converse product?

    Converse is aware that there are counterfeit products in the market and is working to eliminate the problem. If the product was not purchased directly from Converse or an authorized Converse retailer, Converse cannot address specific questions about the product's authenticity. If you believe you purchased counterfeit or unauthentic Converse product, please contact and resolve your issue with the seller.

    Note: Claims initiated through Converse will not be accepted if the product is deemed to be counterfeit. Purchasing products from unauthorized retailers, unauthorized websites or auction websites is done at your own risk. Be cauntious of websites that offer substantial discounts, early product releases, or products that are sold out elsewhere.

    Can I get a quote on Vintage Converse sneakers?

    Unfortunately, we cannot quote a price for a collector's value of any vintage Converse sneakers as their value may vary from person to person.

    Why can't I find a color or style that I found before on Converse.com?

    Throughout the year, Converse.com offers a wide array of colors and styles. You may have noticed our colors and styles change frequently, as we do our best to offer what we feel our customers desire. Although some of our products are seasonal, we may offer them again at another point in the year.